Whirlpool Refrigerator Not Making Ice But Water Works

A whirlpool refrigerator is the perfect home appliance, but it becomes quite a bother when it stops making ice, but the water dispenser remains functional.

Whirlpool Refrigerator Not Making Ice but Water Works Causes And Solutions

Numerous things may be responsible for this malfunction, and it may be difficult to detect the exact issue. Take a look at some of the possible causes and how you can fix them.

Faulty Ice Maker Switch

If the ice maker switch is turned on and there is still no ice being produced, it could be because the ice maker switch is faulty. It means that will be no signals sent to the ice maker to produce ice.

What to do:

Use a digital multimeter to check the switch and determine if it is faulty. You could either replace the switch or have a professional fix it.

Insufficient Water Supply

For your whirlpool ice maker to make ice, there has to be an uninterrupted supply of water.

The water inlet valve electrically controls the flow of water into the whirlpool refrigerator and if it is faulty or when there is not enough pressure, there will be an inadequate supply of water into the whirlpool refrigerator.

The problem could also be from the water filter. The water filter constantly filters water, and over time, it may get clogged. A clogged water filter will restrict the water supply. There may be enough water to be dispensed but not enough to make ice.

What to do:

A faulty water inlet valve can only be fixed by a professional, but you can change the water filter of your whirlpool refrigerator yourself. To keep your ice maker functioning optimally, replace the water filter every six (6) months.

Ice Maker Assembly

The ice maker consists of different compartments responsible for its overall ability to produce ice.

All these compartments are referred to collectively as the ice maker assembly; each has individual functions.

Your Whirlpool refrigerator may not be producing ice because one or more compartments of the assembly developed a fault.

What to do:

Contact a professional to check if there is a fault with your ice maker assembly. An ice maker assembly is a single unit and you may have to buy a new ice maker if the fault is beyond repair.

Inadequate Temperature

Your freezer has been within a certain temperature range for it to make ice optimally. For instance, your whirlpool refrigerator will not make any ice if it is at a temperature above 10°F.

What to do:

Adjust the temperature of your whirlpool refrigerator and keep it between 0 to 5°F.

Congested Ice Maker

If your ice maker ejector is congested, it will not produce ice. The harvest fingers try to harvest ice regardless of if the ice is completely frozen or not.

When the ice is not completely frozen, the ice maker only picks up icy water which attaches to the stripper. It is possible for the icy water on the stripper to get frozen during the next cycle of ice making.

If this process happens repeatedly, there will be a build-up of ice chunks which could cause the ice maker to be congested.

What to do:

Clear out the congested ice from the ejector arm of the whirlpool refrigerator using a plastic utensil. Avoid using a metal utensil as that could damage your whirlpool refrigerator.

Unpowered Ice Maker

If your Whirlpool refrigerator is not making ice but the water still works, the first thing you should check is if the ice maker is switched off.

Most ice makers have an automatic shut-off system that is activated when ice cubes fill the ice storage bin. Some whirlpool refrigerators will not automatically turn back on even after the ice storage bin is empty.

To know if your ice maker is switched off or on, locate the lever/wire shutoff arm. If the lever/wire is positioned upward, the ice maker is switched off.

Whirlpool Refrigerator Not Making Ice but Water Works

What to do:

If you find the ice maker switched off, turn it on. To manually switch on the ice maker, lower the lever/wire shutoff arm. Some whirlpool refrigerators have a switch just below the ice maker where you can turn the ice maker off or on.

Note that there are different types of whirlpool refrigerators. Each model has its own mode of operation. Hence, go through the manual to know how you can operate your refrigerator.

Defective Ice Tray Thermostat

The ice tray thermostat monitors the temperature of the ice tray and determines when the ice maker ejects ice cubes and when the ice tray is refilled with water.

If the ice tray thermostat is faulty, the process of ice making will stop.

What to do:

Check if the ice tray thermostat is faulty using a digital multimeter. If it turns out that the ice tray thermostat is faulty, replace it.

Air Trapped in the Water Line

After installing a water filter or replacing the old one, it is necessary to flush the water system. This is because air trapped in the water line causes water to drip from the dispenser and also affects ice production.

The ice maker may produce small ice crunches or no ice at all as a result of the trapped air.

What to do:

Flush the water into the system. Flushing the water system gets rid of air trapped in the water supply line, and this flushing should be done after installing a water filter for the first time or when an old one is replaced. Follow these steps to flush the water system:

Step 1: Depress and hold the water dispenser lever for five to ten seconds and then release.

Step 2: Repeat the process until water begins to steadily flow from the dispenser. A steady flow of water means that there is no air trapped in the waterline.

Power Outage

If you have had a power outage for longer than 48 hours, there are several reasons your whirlpool refrigerator may continue to dispense water but not make ice. They include;

  • Electrical damage to your refrigerator might have occurred, which affected your ice maker. Some cables, wires, or other electrical components might have burnt as a result of the outage, causing your ice maker to malfunction.
  • Due to the power outage duration, the freezer may take time to generate and maintain a temperature at which ice can be formed. Hence, you still have water but no ice.

What to do

Check for signs of electrical damage, such as burn marks around the back and sides of your refrigerator. Trace all cables and make sure no parts are burnt or melted.

If you find signs of an electrical burn, get a professional to make repairs. After a power outage, adjust your freezer temperature to about 0 to 5°F and give it time (at least 24 hours) to return to its ice-making state.


Most of the time, you can fix the problem of your whirlpool refrigerator not making ice yourself, while in some instances, you may need the help of a professional.

Always pay attention to any difference in how your refrigerator sounds, as that could indicate an underlying problem. Like any other electrical appliance, a whirlpool refrigerator needs proper maintenance to function optimally.